Babelforce

This extractor uses the babelforce REST API to import data from babelforce, a cloud call center platform.

Create New Configuration

Find babelforce in the list of extractors and create a new configuration. Name it.

Screenshot - New configuration

Provide API Token

To configure this extractor, you need to provide an API Access ID, and an API token.

Screenshot - API token

Select Data

To configure what data you want to extract, you can either select one of the configuration templates, or switch to the JSON editor for advanced extractions.

Screenshot - Template

The only template available at the moment is Basic. This option downloads all call data from your babelforce profile.

When done, save the configuration and run it.

Advanced Mode

For more features, switch the configuration to the Power User Mode by clicking the Switch to JSON editor link. JSON configuration uses the Generic extractor format.

Screenshot - Advanced mode

If you select a template and want to specify more details using the advanced mode, don’t forget to click Save first. The code will be pre-filled based on that particular template.

Screenshot - Pre-filled JSON

When finished, save the configuration again and then run the extraction.

Important: Data are always imported incrementally.